Commercial store: the customer order journey
A visual overview of the intended process. Actual courier notifications, assignment and delivery completion must be verified before being documented as live automatic features.
🚲 Delivery order
After preparation, the order is handed to an assigned courier. Courier notification, pickup confirmation and delivery status synchronization are subject to integration verification.
🛍️ Customer pickup
After preparation, the customer collects the order directly. This branch does not require a courier.
How a commercial order is processed
Customer chooses a business
The customer discovers a business through its digital storefront or a supported consumer application, browses the catalogue and submits an order.
Manager reviews the new order
In Order Management, the business sees incoming orders and can open details, accept or cancel. The New Orders, Accepted, Preparing and Ready columns make the queue visible.
Staff prepare the items
Preparation Workstation shows Upcoming, In progress and Preparation completed. Staff use preparation controls to record item progress. Order status remains controlled by Order Management.
Business confirms readiness
When preparation is complete, Order Management can mark the order ready for pickup or dispatch. Preparation completion and order readiness are related but distinct states.
Courier or customer collects
Delivery orders proceed through the courier handoff; pickup orders proceed to customer collection. Automated courier-ready notifications and status propagation require verification.
Close and reconcile
Confirm fulfillment, review payment and accounting information as appropriate. Payment authorization, settlement, refunds and ledger posting follow their own controls and must not be inferred solely from order readiness.
Who does what?
| Role | Primary surface | Responsibility |
|---|---|---|
| Customer | Business storefront / consumer app | Browse, order and receive or collect goods |
| Business manager | Order Management | Accept/cancel orders; control readiness and dispatch |
| Preparation staff | Preparation Workstation | Track item preparation and completion |
| Courier | Courier service | Accept assigned delivery, collect and deliver; end-to-end automation to verify |
| Finance staff | Payments / Accounting | Reconcile payments, adjustments and financial records under existing controls |
These are platform entry points, not direct links to a particular order or a promise that every role can access every feature.
Industrial order: from sales demand to manufacturing
A future guide will explain the industrial lifecycle: customer order → product/BOM revision → planning and material requirements → routing/work centers → manufacturing order → quality control → warehouse → dispatch → financial reconciliation.
BOM & approvals
Approved product structures and engineering changes.
Production & quality
MRP, work orders, routing, execution and inspection.
Delivery & accounting
Finished goods, shipping, cost tracking and financial close.
Need to understand a specific screen?
Next guides will cover Order Management, Preparation Workstation, delivery status, payments, refunds, inventory and accounting — with screenshots, examples and troubleshooting.
Review the commercial workflow ↑