Request Account Deletion

You can request deletion of your eStoreBridge account and associated personal information without uninstalling the application.

How to request deletion

Send an email from the email address associated with your eStoreBridge account to info@estorebridge.com.
Use the subject eStoreBridge Account Deletion Request.
Include the email address associated with the account and, if applicable, your business name or store code.
We may ask you to verify control of the account before processing the request.

What will be deleted

After verification, personal account information that is no longer required for operation of the service or legal compliance will be deleted or anonymised as appropriate.

Information that may be retained

Some information may need to be retained where required for accounting, tax, fraud prevention, security, dispute resolution or other legal obligations.

For example, transaction and accounting records may need to remain in business records even after the associated user account is closed.

Merchant businesses

If your account administers a merchant business, deleting your individual login may be different from deleting the entire merchant business and its business records.

Tell us in your request whether you want to close only your user account or the entire merchant account.

Questions

For questions about deletion or privacy, contact info@estorebridge.com.